Calcellation and refund policy

Moonastro Cancellation policy is liberal and it is defined considering its customers fever in mind. Here is the cancellation policy:

• Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• There is no cancellation of orders placed under the Same Day Delivery category.

• No cancellations are entertained for those products that the Accurate Astrologers marketing team has obtained on special occasions like Durga Puja, Dipabali, New Year etc. These are limited occasion offers and therefore cancellations are not possible.

• Astrology consultancy services are provided over email and will not be cancelled or refunded. Only products like gemstones, etc which are shipped to the user are eligible for cancellation.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Moonastro Refund Policy

When you buy our products/services, your purchase is covered by our refund policy a 30-day money-back guarantee. We provide astrology services and have thousands of satisfied customers worldwide, and our support is second to none. Astrology consultancy services which are provided over email can not be refunded. Goods sent through courier have a limited refund policy. The charges of the courier would not be refunded and product's cost would be refunded on receiving the good in its original form from you. Refunds are not being provided for services delivered in full such as installation service and knowledge based services. Refunds are processed within 30 days period.