Moonastro Cancellation Policy
Moonastro Cancellation policy is liberal and it is defined considering its customers
fever in mind. Here is the cancellation policy:
• Cancellations will be considered only if the request is made within 72 hours of
placing an order. However, the cancellation request will not be entertained if the
orders have been communicated to the vendors/merchants and they have initiated the
process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Accurate Astrologers
marketing team has obtained on special occasions like Durga Puja, Dipabali, New
Year etc. These are limited occasion offers and therefore cancellations are not
• Astrology consultancy services are provided over email and will not be cancelled
or refunded. Only products like gemstones, etc which are shipped to the user are
eligible for cancellation.
• In case you feel that the product received is not as shown on the site or as per
your expectations, you must bring it to the notice of our customer service within
24 hours of receiving the product. The Customer Service Team after looking into
your complaint will take an appropriate decision.
Moonastro Refund Policy
When you buy our products/services, your purchase is covered by our refund policy
a 30-day money-back guarantee. We provide astrology services and have thousands
of satisfied customers worldwide, and our support is second to none. Astrology consultancy
services which are provided over email can not be refunded. Goods sent through courier
have a limited refund policy. The charges of the courier would not be refunded and
product's cost would be refunded on receiving the good in its original form from
you. Refunds are not being provided for services delivered in full such as installation
service and knowledge based services. Refunds are processed within 30 days period.